How Policies and Procedures Improve the Customer Experience | Webinars

Introducing This Exclusive Webinar with Lesley Logan

How Policies and Procedures Improve the Customer Experience

You need this webinar. Why? Because...

LESLEY LOGAN is a PMA Certified Pilates Teacher and has been studying and teaching Joseph Pilates Classical Method since 2005 and 2008 respectively. She also has eight years of retail management experience, and six years managing studios regionally for Equinox fitness clubs. She is the author of the book, Profitable Pilates, and brings online courses to Pilates Instructors and Studio Owners to help them grow their businesses.

DANIELLE STEAD BLANTON is a fitness business coach in Los Angeles, CA. She is a studio consultant and investor, having her hand in running the day-to-day of a successful HIIT studio. Danielle is also an ACE certified Group Fitness Instructor, specializing in teaching HIIT, Strength and Megaformer Pilates classes. In her past life she was a collegiate athlete turned corporate attorney, practicing corporate + real estate law for years before choosing to leave big law. She then started her own consulting agency, providing accessible legal and business services to small businesses, fitness professionals, artists and independents.


Webinar: How Policies and Procedures Improve the Customer Experience

The foundation of a good customer experience and a customer-centric business is a clear set of policies and procedures. Being consistent in letting your customers know what to expect from you, and in turn what you expect from them, is absolutely essential. In this webinar, we discuss common customer experience scenarios studios and online businesses face and what solutions owners can implement to address them. We encourage you to come ready to discuss customer experience issues that have arisen in your business operations so we can discuss them as well.

September 13th, 12pm pst (replay for 10 days)

$75

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Sep
13
Thursday The 13th at 12:00pm PST
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